Basically, we use the services of our contractual partners of DHL and Deutsche Post for the shipping. We bear the responsibility for ensuring that your order arrives unscathed. The shipping costs are displayed in detail before completing the order.
Our shipping cost system is size and weight independent.
Shipping costs
Shipping costs outside the EU
| Total value of the order | Shipping costs |
| Less than 499,00 Euro | 29,00 Euro |
| More than 499,00 Euro to 999,00 Euro | 19,00 Euro |
| More than 999,00 Euro | 9,00 Euro |
Delivery time
Usually the delivery time outside the EU is two to four weeks and depends heavily on the speed of the shipping service provider of the recipient country.
Delivery shipping notification
Once your order is packaged and ready for shipping, you will receive a shipping notification from us. With the shipping notification you will receive a link to the shipment tracking.
Shipment tracking
Once your order has been packaged, you will receive a shipping notification. This is accompanied by a link that allows you to view the current delivery status of your order.
Please note, that in rare cases it may happen, that the details of the shipment tracking can be displayed at a later time than the actual status of the shipment.
Return
If you make use of your right of withdrawal (see: Widerrufsrecht) or 30 days return policy (see: 30 Tage Rückgaberecht), please arrange the return shipment to:
VanKaap GmbH
Stuifenstraße 1
71254 Ditzingen
Germany
Please note, that we do not pay for the cost of the return.