Basically, we use the services of our contractual partners of DHL and Deutsche Post for the shipping. We bear the responsibility for ensuring that your order arrives unscathed. The shipping costs are displayed in detail before completing the order.
Our shipping cost system is size and weight independent.
Shipping costs
Shipping costs within the EU
| Total value of the order | Shipping costs |
| Less than 99,00 Euro | 9,00 Euro |
| More than 99,00 Euro | 0,00 Euro |
Delivery time
Within the EU, the delivery time is usually three to four working days.
Delivery shipping notification
Once your order is packaged and ready for shipping, you will receive a shipping notification from us. With the shipping notification you will receive a link to the shipment tracking.
Shipment tracking
Once your order has been packaged, you will receive a shipping notification. This is accompanied by a link that allows you to view the current delivery status of your order.
Please note, that in rare cases it may happen, that the details of the shipment tracking can be displayed at a later time than the actual status of the shipment.
Return
If you make use of your right of withdrawal (see: Widerrufsrecht) or 30 days return policy (see: 30 Tage Rückgaberecht), please arrange the return shipment to:
VanKaap GmbH
Stuifenstraße 1
71254 Ditzingen
Germany
Please note, that we do not pay for the cost of the return.